Frequently Asked Questions
Everything you need to know about our sustainable sneakers and services.
What materials are CARIUMA sneakers made from?
We use high-quality, sustainable materials including GOTS-certified organic cotton canvas, ethically sourced bamboo, sugarcane, and natural rubber. Our goal is to create sneakers that are better for you and the planet.
How does your 'Buy a Pair, Plant Two Trees' program work?
For every pair of sneakers purchased, we plant two trees in the Brazilian rainforest. This initiative helps restore biodiversity and protect endangered species in our native ecosystem.
What is your return and exchange policy?
We offer a 60-day return policy for all unworn shoes in their original packaging. Exchanges are always free to ensure you find the perfect fit and style for your lifestyle.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, but tracking information is provided for all orders.
Are CARIUMA sneakers vegan-friendly?
Yes, many of our most popular styles, including the IBI and OCELOT series, are 100% vegan. We clearly label our vegan products on each individual product page for your convenience.
How should I clean my sneakers?
For canvas and knit styles, we recommend removing the insoles and hand washing with cold water and mild soap. To maintain the integrity of the sustainable materials, please avoid machine washing and air dry only.